Returns

Return Policy

The customer has the right to withdraw from the purchase and return the product within 14 calendar days from the date of receiving the order.

Returns are accepted provided that:

• the product has not been used, washed, or damaged;
• the product retains its original appearance, consumer properties, and all labels;
• the product is returned in its original packaging, if necessary to preserve its condition.

The seller reserves the right to reduce the refund amount or refuse a full refund if the value of the product has decreased due to its use, damage, or any other deterioration caused by the customer.

For hygiene reasons, certain product categories may be excluded from the right of return where permitted by applicable law and indicated on the product page.

Return Shipping Costs

If the customer returns a product due to a change of mind, the customer is responsible for the return shipping costs.

To initiate a return, please complete the return request form.

In the message field, please indicate your order number and list the items you would like to return.